Privacy Policy kis891 – Protection Personal Data Member

Kis891 ("we", "the platform") takes seriously our responsibility to protect the privacy of every individual who uses our services. This Privacy Policy is designed to give you a clear and transparent overview of how we handle your personal information from the moment you first browse our website through to becoming an active platform member.

We understand that trust must be earned, not demanded. That is why we wrote this policy in plain language — so you know exactly what we do with your data, and what we do not. No convoluted legal jargon, no conditions buried in fine print.

This Privacy Policy applies to all services provided by kis891, including the main website, mobile apps for Android and iOS, and all our official communication channels. By using any of our services, you acknowledge that you have read, understood, and agreed to the terms set out in this document.

We only collect information that is genuinely necessary to provide you with a quality service. This information falls into two main categories:

We do not collect sensitive data such as your medical information, religious beliefs, or political views. All information collected is limited to what is necessary to operate the platform safely and comply with legal requirements.

Every piece of information we collect has a clear and legitimate purpose. We do not use your data for any purpose other than those stated below:

• Account Management: To create, verify, and manage your member account, including the login process, two-factor authentication, and password recovery.
• Transaction Processing: To securely and efficiently process all deposits and withdrawals, including payment verification via DuitNow, FPX, Touch 'n Go eWallet, and other supported methods.
• Legal Compliance: To fulfil KYC (Know Your Customer), AML (Anti-Money Laundering), and related statutory reporting obligations.
• Platform Security: To detect and prevent fraud, account abuse, hacking, and other suspicious activities in real time.
• Customer Support: To respond to enquiries, resolve complaints, and provide you with technical assistance via live chat or email.
• Marketing Communications: To send you information about promotions, bonuses, and platform updates — only if you have consented to receive such communications.
• Platform Improvements: To analyse usage patterns in aggregate and continuously improve the overall user experience on the platform.

You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team.

Your data security is our highest priority. The kis891 platform continuously invests in the latest security infrastructure to ensure your personal information is always protected.

We do not sell, rent, or disclose your personal information to third parties for their own commercial purposes. This is our firm commitment to every member. However, there are limited situations where we need to share data with certain parties:

• Payment Service Providers: Required transaction data is shared with licensed payment processors such as banks, DuitNow, and digital wallet providers to complete your transactions. These providers are bound by strict confidentiality agreements.
• Regulatory Authority: We may be required to disclose certain information to law enforcement agencies or regulatory bodies when mandated by law or court order.
• Technology Partners: Third-party technical service providers such as cloud hosting and analytics services may process your data on our behalf, subject to strict data processing agreements.
• Business Transfer: In the event of a merger, acquisition, or asset sale, member data may be transferred as part of the transaction. You will be notified in advance should any such change occur.

In all of the above cases, we ensure that the receiving parties have adequate data protection measures in place and use the data solely for the specified purposes.

The kis891 platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: Required for core platform functions such as login session verification, form security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how you use our platform to help us understand which pages are most popular and where we can make improvements.
• Functional Cookies: Remembering your preferences such as display settings, language choices, and login details so you do not have to re-enter them every time.
• Analytics Cookies: Used to analyse overall traffic patterns to help us improve the structure and content of our website.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Under applicable data protection laws, you have several important rights regarding your personal data. kis891 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our privacy team via live chat or support email. We will respond to your request within 30 business days.

As an internationally operating platform, your personal data may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that:

• Transfers only apply to countries or regions that maintain an adequate or equivalent level of data protection.
• Appropriate data transfer agreements, such as Standard Contractual Clauses, are in place with all data recipients outside the country.
• All overseas service providers handling Malaysian members' data are held to the same strict security standards that we enforce internally.

If you would like to learn more about the specific protection mechanisms used for cross-border data transfers, please contact our team.

The kis891 platform is a service exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact our support team immediately so that appropriate action can be taken.

We only retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are general guidelines for our retention periods:

• Active Account Data: Retained for the duration your account remains active and for a specified period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years after a transaction occurs, in accordance with Malaysian financial regulatory requirements.
• KYC Documents: Retained for the period prescribed by applicable anti-money laundering legislation.
• Communication Logs: Customer support records and communications are retained for two (2) years following case resolution.
• Analytics Data: Anonymised usage data may be retained for a longer period for platform analytics purposes.

Once the retention period expires, data will be securely deleted using approved deletion methods to ensure it cannot be recovered.

Kis891 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The "Updated" date at the top of this page will always reflect the date this document was last modified.

If we make significant changes to how we handle your personal data, we will notify you via email to the address registered on your account, or through a prominent notice on the platform's main page. Continued use of the platform after such changes are published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to reach out to us: